Driving users to
product value

Roojoom User Success platform ensures that users meet their expectations from your product – quickly, building the base for enhanced success KPIs.

Since users’ expectations are likely to be different, even if they are in the same role, the platform empowers product champions at each of your accounts to personalize product value goals for individual users. The champions, given visibility to their users’ journeys, augment CSM resources by nudging users and assisting the driving of journeys to value.

Roojoom’s algorithms engage users journey hikers with a unique UX available on all digital channels and in-product, personalizing actionable content and creating gamification around value achievements. KPIs as free-to-paid and renewals are lifted for both high-touch and long-tail accounts.