THE AUTONOMOUS DRIVER FOR YOUR CUSTOMER JOURNEYS
Attain your business objectives by steering your customers to the destinations that matter to you – and mean something to them.
Roojoom is the Personal Customer Journey platform that enables brands to gain control over each customer’s personal journey. Using unique CX and journey management algorithms, Roojoom platform is advancing business objectives such as service utilization, upselling, self-service and brand loyalty.
Telecom client, recently
signed up for cable TV service
Recently ordered a credit card
See how Clara interacts with different personal experiences generated for her along her journey
See how Kevin interacts with the different personal experiences that are generated for him
• Design customer journey maps
• Assign business goals to each journey stage and track performance
• Automate all personalization, content matching, customer experience, and interactions across channels
• Use machine learning to optimize each customer’s journey and goal completions.
PROVIDE CONSISTENT CUSTOMER EXPERIENCES ACROSS DEVICES AND TOUCHPOINTS
Roojoom’s Customer Journey Management platform creates a Personal Journey Hub for each customer. The Hub uses the customer’s data profile and behavioral history and adapts, in real time, to generate and deliver contextually relevant and personal digital experiences across all channels.
“At Sky, we see digital personalization as a key to effectively managing the customer journey. Roojoom’s Customer Journey Management Platform allowed us to quickly and efficiently create highly personalized unique customer journey experiences. Within weeks, the platform generated impressive lift in customer engagement and actions taken. Our success using Roojoom led us to expand its usage to other customer engagement programs.”