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“Teaming up with roojoom enables us to provide each of our customers with a unique, fully-automated digital customer experience, tailored especially for them based on their data and needs, allowing us to improve our business objectives. roojoom has showed up as a natural partner for our company, focused on providing exceptional customer satisfaction, in our quest to realize this goal and introduce effective innovation.”
Carmine Muscariello, VP Customer Experience, Operations & Quality, Bouygues Telecom
Cut cost-to-serve and eliminate manual handoffs
Proof in Numbers
+67%
CSAT
76%
Autonomous Customer Treatment
-40%
Handling Time
-38%
Manual Handling
Customers expect continuity - systems expect coherency
Complete context retention across real-time sessions and async backend events
Move beyond ticket deflection to complete workflow resolution
Unified front-office customer channels with back-office operational systems
Complete infrastructure to run agentic customer operations
Everything an autonomous journey needs to understand, decide, act and close the loop, in one platform
_1_
Understand
Detect intent on any channel and load the customer's full context.
_2_
Ground
Retrieve the policies and procedures that apply to this exact case.
_4_
Act
Execute in back-office systems through secure integrations.
_6_
Resolve
Close the loop with the customer and log every decision.
_5_
Wait & resume
Listen for async events and pick up where the journey left off.
_1_
Understand
Detect intent on any channel and load the customer's full context.
_2_
Ground
Retrieve the policies and procedures that apply to this exact case.
_3_
Plan
Build a resolution path and validate it against governance rules.
_4_
Act
Execute in back-office systems through secure integrations.
_6_
Resolve
Close the loop with the customer and log every decision.