Orchestrating customer journeys for service providers throughout the customer lifecycle
Engage with each individual customer, leveraging 1:1 personalization experiences, for optimal impact on your KPIs. Customer engagement journeys (e.g onboarding) enable marketers to focus on what they want to achieve, while having AI engines carry out the how.
Drive self-service and agent-based Customer Service journeys, continuously from issue to resolution across channels, for ‘troubleshoot & resolve’ technical or commercial issues. Roojoom’s TS&R AI prediction capability fast forwards the journey to reduce resolution times and improve First-Time-Right rates, with coding-free auto-generated UX.
Unique Platform Capabilities
start to finish
Roojoom Customer Journey Model (CJM) enables marketers to focus on what they want to achieve – the journey business goals, while having AI carry out the how – execute personal journeys. Users will outline goals and all relevant calls-to-action and messaging in the CJM, to be selected in each customer engagement by AI, based on predicted impact on goals.
Continuous personal customer journeys from start to finish and across engagement channels optimize the customer experience and any associated business goals such as customer service issue resolution, customer retention and more. This includes a ‘warm handover’ between service channels given data and the customer’s actual journey progress.
Roojoom Journey Center is where customer journeys that would have been otherwise disjointed, are centrally managed and run as one flow.
Roojoom’s omni-channel journey design orchestrates customer journeys that combine human and digital engagement channels, as well as, multi-sessions with journey status memory functionality.
The platform auto generates the user experience for web-based channels, based on templates and AI predictions of selected content. Platform operators can leverage preview capabilities to quickly test UX changes and journey edits turnaround is reduced to hours with no developers required.
When there are many options and possible permutations for customer engagement or customer service issue resolution – AI outperforms human capabilities of creating journeys logic and executing 1:1 personalized journeys. Roojoom Journey Orchestration AI is developed to answer specific optimization challenges and is an out-of-the-box solution for use by non-developers.
What do our clients say?
“Teaming up with Roojoom enables us to provide each of our customers with a unique fully-automated digital customer experience, tailored especially for them based on their data and needs, allowing us to improve our business objectives” says Carmine Muscariello, Bouygues Telecom’s VP Customer Experience, Operations & Quality. “Roojoom has showed up as a natural partner for our company, focused on providing exceptional customer satisfaction, in our quest to realize this goal and introduce eﬀective innovation”.
“At Sky, we see digital personalization as a key to effectively managing the customer journey. Roojoom’s Customer Journey Management Platform allowed us to quickly and efficiently create highly personalized unique customer journey experiences. Within weeks, the platform generated impressive lift in customer engagement and actions taken. Our success using Roojoom led us to expand its usage to other customer engagement programs.”
Deployed within weeks, showing rapid return on investment
Integrate easily (non-PII)
See KPIs lift within a few weeks