The Customer Journey Management Platform
Increase customer value by automating the process of managing and executing complex customer journeys
Roojoom’s powerful, all-in-one, fully automated Customer Journey Management Platform creates goal-oriented personal, relevant, and customized customer experiences across all channels and devices.
Telecom client, recently
signed up for cable TV service
Recently ordered a credit card
See how Clara interacts with different personal experiences generated for her along her journey
See how Kevin interacts with the different personal experiences that are generated for him
• Design customer journey maps
• Assign business goals to each journey stage and track performance
• Automate all personalization, content matching, customer experience, and interactions across channels
• Use machine learning to optimize each customer’s journey and goal completions.
PROVIDE CONSISTENT CUSTOMER EXPERIENCES ACROSS DEVICES AND TOUCHPOINTS
Roojoom’s Customer Journey Management platform creates a Personal Journey Hub for each customer. The Hub uses the customer’s data profile and behavioral history and adapts, in real time, to generate and deliver contextually relevant and personal digital experiences across all channels.
“At Sky, we see digital personalization as a key to effectively managing the customer journey. Roojoom’s Customer Journey Management Platform allowed us to quickly and efficiently create highly personalized unique customer journey experiences. Within weeks, the platform generated impressive lift in customer engagement and actions taken. Our success using Roojoom led us to expand its usage to other customer engagement programs.”