AI-based Journey Orchestration Platform
AI-based Journey Orchestration Platform

AI-based Journey
Orchestration Platform

Personal AI engines driving individual customer journeys towards your business goals, continuously from start to finish. Pursuing journey optimization over time and across engagement channels.

Orchestrating customer journeys for service providers throughout the customer lifecycle

Orchestrating customer journeys for service providers throughout the customer lifecycle Orchestrating customer journeys for service providers throughout the customer lifecycle Orchestrating customer journeys for service providers throughout the customer lifecycle Orchestrating customer journeys for service providers throughout the customer lifecycle Orchestrating customer journeys for service providers throughout the customer lifecycle

Customer Engagement
Journeys

Customer Engagement Journeys

Engage with each individual customer, leveraging 1:1 personalization experiences, for optimal impact on your KPIs. Customer engagement journeys (e.g onboarding) enable marketers to focus on what they want to achieve, while having AI engines carry out the how.

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Customer Service
Journeys

Customer Service Journeys

Drive Customer Service journeys, continuously from issue to resolution across channels, for ‘troubleshoot & resolve’ technical or commercial issues. Roojoom’s TS&R AI prediction capability fast forwards the journey to reduce resolution times and improve First-Time-Right rates, with coding-free auto-generated UX.

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Unique Platform Capabilities

AI-based journey logic
AI-based
journey logic
Continuous from start to finish
Continuous from
start to finish
Omni channel multi-session journeys
Omni channel multi-session journeys
Auto-generated UX, coding free
Auto-generated UX, coding free
AI-based journey logic
AI-based journey logic

Roojoom Customer Journey Model (CJM) enables marketers to focus on what they want to achieve – the journey business goals, while having AI carry out the how – execute personal journeys. Users will outline goals and all relevant calls-to-action and messaging in the CJM, to be selected in each customer engagement by AI, based on predicted impact on goals.

Continuous from start to finish
Continuous from start to finish

Continuous personal customer journeys from start to finish and across engagement channels optimize the customer experience and any associated business goals such as customer service issue resolution, customer retention and more. This includes a ‘warm handover’ between service channels given data and the customer’s actual journey progress.

Omni channel multi-session journeys
Omni channel multi-session journeys

Roojoom Journey Center is where customer journeys that would have been otherwise disjointed, are centrally managed and run as one flow.

Roojoom’s omni-channel journey design orchestrates customer journeys that combine human and digital engagement channels, as well as, multi-sessions with journey status memory functionality.

Auto-generated UX, coding free
Auto-generated UX, coding free

The platform auto generates the user experience for web-based channels, based on templates and AI predictions of selected content. Platform operators can leverage preview capabilities to quickly test UX changes and journey edits turnaround is reduced to hours with no developers required.

Roojoom Journey
Orchestration AI

When there are many options and possible permutations for customer engagement or customer service issue resolution – AI outperforms human capabilities of creating journeys logic and executing 1:1 personalized journeys. Roojoom Journey Orchestration AI is developed to answer specific optimization challenges and is an out-of-the-box solution for use by non-developers.

What do our clients say?

“Teaming up with Roojoom enables us to provide each of our customers with a unique fully-automated digital customer experience, tailored especially for them based on their data and needs, allowing us to improve our business objectives” says Carmine Muscariello, Bouygues Telecom’s VP Customer Experience, Operations & Quality. “Roojoom has showed up as a natural partner for our company, focused on providing exceptional customer satisfaction, in our quest to realize this goal and introduce effective innovation”.

“At Sky, we see digital personalization as a key to effectively managing the customer journey. Roojoom’s Customer Journey Management Platform allowed us to quickly and efficiently create highly personalized unique customer journey experiences. Within weeks, the platform generated impressive lift in customer engagement and actions taken. Our success using Roojoom led us to expand its usage to other customer engagement programs.”

Deployed within weeks, showing rapid return on investment

Launch quickly

Integrate easily (non-PII)

See KPIs lift within a few weeks

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