The Customer Journey Management Platform

Increase customer value by automating the process of managing and executing complex customer journeys

Roojoom’s powerful, all-in-one, fully automated Customer Journey Management Platform creates goal-oriented personal, relevant, and customized customer experiences across all channels and devices.

Introducing :

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Clara

Telecom client, recently
signed up for cable TV service

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Kevin

Banking client
Recently ordered a credit card

See how Clara interacts with different personal experiences generated for her along her journey

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Onboard

Cultivate

Grow

Activation
  • Accounted account
  • Created purchase PIN
  • Learned about offering
Support call
  • Completed NPS survey
  • Downloaded App
Increase usage
  • Explored shows
  • Explored movies
  • Setup Auto-pay
upsell
  • Upgraded to Triple-Play
  • Signed up to MyRewards
  • Streamed video in app

See how Kevin interacts with the different personal experiences that are generated for him

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Onboard

Cultivate

Grow

Activation
  • Accounted account
  • Created purchase PIN
  • Learned about offering
Onboarding
  • Completed NPS survey
  • Downloaded App
Travel Planning
  • Explored shows
  • Explored movies
  • Setup Auto-pay
increase card usage
  • Upgraded to Triple-Play
  • Signed up to MyRewards
  • Streamed video in app

Model, Personalize, and Execute goal-driven Customer Journeys

• Design customer journey maps

• Assign business goals to each journey stage and track performance

• Automate all personalization, content matching, customer experience, and interactions across channels

• Use machine learning to optimize each customer’s journey and goal completions.

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PROVIDE CONSISTENT CUSTOMER EXPERIENCES ACROSS DEVICES AND TOUCHPOINTS

Roojoom’s Customer Journey Management platform creates a Personal Journey Hub for each customer. The Hub uses the customer’s data profile and behavioral history and adapts, in real time, to generate and deliver contextually relevant and personal digital experiences across all channels.

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“At Sky, we see digital personalization as a key to effectively managing the customer journey. Roojoom’s Customer Journey Management Platform allowed us to quickly and efficiently create highly personalized unique customer journey experiences. Within weeks, the platform generated impressive lift in customer engagement and actions taken. Our success using Roojoom led us to expand its usage to other customer engagement programs.”

Roojoom - Sky Customer Journey Personalization - Roberto Calenda

ROBERTO CALENDA
Director of Onboarding and Prevention at Sky

Optimize experiences with the power of Machine Learning

Roojoom measures, analyzes, and scores your customers’ behavior. The Personal Digital Score (PDS) is used for optimizing user experience, enriching CRM data, targeting potentially high value customers, and engaging slow-adopting customers.

Learn About

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Experience the power of personal customer journeys

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Helen

Jason Roojoom
Jason