Building the agentic layer for customer operations
We're an AI company with deep roots in machine learning and generative AI, proven with Fortune 500 enterprises. We're putting autonomous agents to work on the journeys that matter most, precisely and by the rules
Fortune 500
Enterprises running our AI in production
ML
GenAI
Agents
Every generation of applied AI, shipped
Gartner
Cool Vendor in AI for Customer Analytics
Deployed successfully across the world
Multi-language
Our mission
We turn the promise of agentic AI and machine learning into resolved customer journeys.
roojoom unifies front-office conversations and back-office operations with precise, autonomous execution, so enterprises adopt AI with confidence and see the results in their numbers.
Applied AI at enterprise scale, long before it was a trend
We've designed, deployed and operated machine learning and generative AI for some of the world's largest service brands, across millions of real customer interactions. That experience is built into every layer of our agentic platform
Predictive, personal journeys
ML models that predicted customer needs and personalized each journey in real time, at the scale of millions of customers
Grounded, governed GenAI
LLM-powered conversations and content grounded in each enterprise's policies and knowledge, with the guardrails regulated brands require
Autonomous, audit-ready agents
Agents that reason, act in back-office systems and complete multi-day journeys, inside visual guardrails your teams control
Production, not pilots
Enterprise-grade by default
Measured on outcomes
We know what it takes to run AI on live customer traffic, with real SLAs and real accountability
Security, compliance and integration with complex legacy stacks are part of how we build
CSAT, handling time and automation rate, not demos. Our customers see results in their numbers
"Within weeks, the platform generated impressive lift in customer engagement and actions taken"
Roberto Calenda, Director of Onboarding and Prevention, Sky
+67%
CSAT
-40%
Handling Time
76%
Autonomous Customer Treatment
-38%
Manual Handling