Hybrid ORCHESTRATION & routing
Omnichannel experience
Tool execution (MCP/API)
Model router & finops engine
agentic data & validation
roojoom enterprise agentic orchestration platform.
One agentic layer between you and your customers
roojoom unifies multi-touch customer journeys and back-office operations into precise, audit-ready and highly reliable automated workflows. Visual control where you need it, autonomous reasoning where it helps
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One platform to design, run and govern agentic journeys, so enterprises get the flexibility of AI agents with the precision and auditability of a process.
Everything you need to build, run and improve agentic journeys
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AI Agents
Design and run agents that combine LLM reasoning with the tools they're allowed to use
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Precision & robustness
Build specialized 'Precision Agents' for business logic that must run exactly the same predictable way every time
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Journeys
Orchestrate business processes that move between agents and deterministic flows
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Context & history
Carry customer context and history across sessions, channels and days
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Integrations
Connect to external systems through MCP and APIs, self-serve or with our engineers
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Knowledge (RAG)
Ground every answer in your policies, procedures and product knowledge
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Human in the loop
Route approvals and complex cases to people, and hand over to the agent channel
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Multi-language
Serve customers in their language from a single journey definition
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Analytics & troubleshooting
Measure every journey and trace any session step by step to see what happened
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AI-ops
LLM arbitration and benchmarking for best performance and costÂ
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Production at scale
Field-proven, production ready. Scalable and 'stretchable' architecture
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Security & regulation
Meet the highest security standards and certifications and cover global and local regulatory requirements
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Operation & maintenance
Helps teams maintain operational health and troubleshoot incidents
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Self-serve & FDE
Business teams evolve journeys themselves, backed by forward-deployed engineers
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Machine & supervised learning
Empower real-time decision making with dedicated ML models
Precision and agility built into every layer
Prompt-to-workflow design
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Turn vision into execution
Instantly convert spoken or written intent into production-ready, guardrailed agent workflows without writing a single line of code
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Zero-friction prototyping
Accelerate time-to-market by refining complex multi-agent behavior through simple, conversational updates in real time
Draw the rules. Let agents handle the conversation
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Precision agents
Define accurate and predictable flows for AI agents to execute. Drag-and-drop blocks for non-negotiable steps: identity verification, payments, compliance checks and regulatory disclosures
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Agentic spheres
Activate other agents and flows when the time is right. Mix and match agility with precision
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Visual execution traces
A time-travel debugger that replays any live or past session on the canvas, showing which prompt, policy or tool fired at each moment
Interactive simulation & sandbox testing
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Risk-free environment
Safely evaluate agent responses and multi-step reasoning pathways in a sandbox before deploying to live enterprise environments
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Edge-case stress testing
Inject custom scenarios and synthetic customer inputs to validate policy guardrails and zero-hallucination boundaries
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Full-journey visibility
Trace decision paths step-by-step in real time to inspect API triggers, context memory retention, and rule compliance
Continuous journey orchestration
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Visual path mapping
Drag-and-drop your "happy path" model to resolutions alongside alternative routing, error handling, and recovery steps for edge cases
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Multi-interaction memory
Retain full state, context, and conversation history across asynchronous touchpoints spanning days, weeks, or months
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Proactive & time-based actions
Schedule automated follow-ups, background system checks, and timed triggers that advance the customer journey without manual intervention
360° session trace & journey intelligence
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​Synchronized dual-view telemetry
Simultaneously track user-facing conversation transcripts (Voice & Chat) alongside live backend execution events, API integrations, and policy evaluation logs in one unified timeline
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Granular state & integration visibility
Inspect exact payloads, policy lookup parameters, confidence scores, and state transitions to verify how agents retrieve data and make decisions in real time
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Cross-channel session auditing
Replay complete end-to-end customer interactions—from voice calls to messaging handoffs—to instantly troubleshoot logic edge cases, audit compliance, and optimize agent performance
A five-layer agentic operating system
Visual control, autonomous reasoning and enterprise-grade execution in one modular stack
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Omnichannel experience
Every customer touchpoint, one journey
Native speech-to-speech voice
SMS / messaging
Web / mobile
Webchat
External IVR
Human Agent
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Hybrid orchestration & routing
Where journeys are designed and governed
Journey designer
Precision flow designer
Agent designer
Orchestrator
Execution tracer
Execution guardrail
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Model router & FinOps engine
Fast, cost-aware intelligence
Dynamic LLM router
LLM failover & recovery
Context shrinker / progressive injector
RAG
Performance / latency analyzer
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Tool execution (MCP native)
Where agents do real work in your systems
MCP server registry
External APIs
Validated write-backs
API designer & troubleshooter
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Agentic data & evaluation
Memory that compounds, quality you can prove
Cross-session memory
Analytics
Synthetic customer simulator
Production & operations
Deployment environments
Monitoring & alerting
Security & privacy
User & credentials management
LLM key management